Policies


Shipping Policy 

Free shipping on orders of $200 or more
We offer all our valued customers free outbound shipping on orders of $200 or more via UPS Ground for orders shipping within the Continental United States.  Orders of less than $200 shipping within the Continental United States are shipped at a flat rate of $10.

Most orders will leave our store in 1-2 business days. If your order is delayed, we'll contact you via email.  

Returns
We accept unworn mailed out returns within 30 days of receipt of your items. Please ship back your item(s) in the original packaging. All sale and clearance items are considered final sale and are not eligible for returns or exchanges.  Please complete this form and include it with your return or exchange shipment.

We'll refund your credit card within 3 business days of receiving your unworn merchandise. Please include a telephone number where you can be reached as we do not keep personal information on file. We will need your account information in order to process the return. Please allow 7-10 days for the credit to post, as individual banks will vary on how quickly your refund is posted. 

Return shipping is the customer’s responsibility unless we have made the error.  In the event of a problem, please contact our store at (901) 323-2616 and we will promptly resolve any issues.
Ship your new, unworn items back to us in their original packaging via UPS, USPS, or FedEx to:
Kaufman Shoes
Attn: Internet Returns
6515 Poplar Avenue, Suite 101
Memphis, TN 38119

 

International Shipping
We're sorry, but we don't offer International shipping at this time.